Store Policy

1) Uncut unboxing video required to claim refund on missing items. You can share this on our instagram page

2) The video will need to be clear and in an angle where we can see the contents of the package while they are being unpacked

3) In case of any missing items, we will immediately refund. Please note we will not be able to reship the item. You are welcome to place a new order with us

4) We use Shiprocket to ship all orders.

Shiprocket is a platform which has multiple courier partners onboarded.

Once your parcel is handed over to the pickup guy, we will have no influence on the journey of the parcel .. To enable you to track your order independently, we always request for email id’s where you receive an email with the tracking link once the pickup is done..

We can only help escalate if the estimated delivery date has crossed. You can reach out to us on insta for this

we do not have numbers of local courier guys etc..

5) if you receive an email stating that the order has been delivered and you do not get your parcel, please reach out me within 24 hours and I will help resolve the issue.

6) We do not have an exchange policy .. the Idea behind uploading images with measurements and videos is to make it easy for everyone to see the details of the product 

7) Cutoff for next day dispatch is 9pm 

Dispatches don’t happen on Sundays 

Courier Delays, Lost Parcels & Refunds
Once an order has been dispatched, the shipment is handled by the respective courier partner. While we actively assist with tracking and follow-ups, we have limited control over courier delays, routing issues, transit disruptions or delivery timelines.
Please note: A parcel being in transit for a few days does not qualify it as lost or eligible for an immediate refund.
In case a shipment remains in transit without a meaningful tracking update, we will allow a period of 15–18 days from the date of dispatch for the courier to complete the delivery or for the shipment status to become clear.
Only after this period, and depending on the circumstances of the shipment, we may proceed with either:

Reshipment of the order, or
A refund, where reshipment is not feasible or appropriate.

Refunds or reshipments will therefore not be processed solely because a parcel has been in transit for 5–10 days.
We request customers to allow the above-mentioned transit period before raising a request for refund or replacement on the grounds of courier delay. We will, however, continue to assist with tracking and courier follow-ups during this period.
This policy applies to delays occurring after the order has been dispatched and handed over to the courier partner.